Nature Friendly Safaris

Uganda's Best Safari Planner    +256704530915

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Terms and conditions

Apr 2014

Terms and conditions


when booking your holiday direct with Nature Friendly Safaris, please quote the Safari number of your own specialized itinerary, intended date for arrival and departure, number of people traveling in your party, accommodation preferences and flight details, if known. This will ensure that our arrangements are to your satisfaction and concise. Gorilla trekking generally requires a minimum of 3 month advance booking for permits. Children under 12 years are not allowed to track chimpanzees and children under 15 years are not allowed to trek the Gorillas.

A 50% deposit is required 17 weeks before the intended departure or time of the booking with the balance to be settled 30days prior to commencement of the Safari. Nature Friendly Safaris will receipt your payment, thereby confirm your safari. If a reservation is made within 30 days of departure, the entire amount must be paid at the time of confirmation.

Full refund will be made if cancellation is made in writing within 60 days of the booking and prior to the commencement of the safari. Refund on all prepaid money will be based on cancellation fees levied by the hotel, lodges and the banks. Generally there is a 50% charge on cancellations within 10-30 days, 75% charge within 3-20 days, and 100% charge within 48 hours. We reserve the right to deduct all the expenses incurred from any money paid. Gorilla permits are non refundable.

Alteration of Safari
The right is reserved to alter any route or arrangement, to cancel the operation of any scheduled Safari should the conditions necessitate if that happens you shall be notified as early as may be practical. The right is also reserved to decline, accept or retain any member of the Safari at any time. Should you fail to join a Safari, join it after departure of leave prior to completion; no safari fare refund can be made.

Transfer of Booking
In the event you’re unable to travel due to extraordinary circumstances, we may transfer your booking to another party provided the arrangements remain the same and if suppliers (airlines, hotels, lodges etc) are all ready to accept the transfer. Gorilla permits are transferable in some instances.

Mode of payment
All prices are quoted in US dollars. You may pay by cash or traveler’s cheque to Nature Friendly Safaris Ltd. Foreign currency cheques, Travel checque’sand payment by credit card may be accepted subject to bank charges at the prevailing rate, based on local currency can be accepted at the current dollar buying rate. Cheque and Travelers Cheques may incur manager’s discretion service charge. Payment may be done in advance by Bank transfer, Western Union, money gram if the agency is sent on E-mail we can advice on the best method to use.

Mode for transport utilized will be dependent on the number of clients and the route taken based on the specification of the chosen itinerary. Fully trained and experienced English speaking driver/guides are provided.

Based on twin bedded rooms or tents with private bathrooms where possible. Single rooms may be available with the payment of a supplement fee but can not always be guaranteed. Some facilities have available double beds upon request.

Tour/Safari Price
The price quotes are inclusive of all transportation as per the itinerary, park entrance fees, and permits where applicable, drivers allowance and third party insurance. The rate are not inclusive of accommodation while in Kampala, traveler Insurance (which should be purchased individually), local airport departure tax, visa fees, tips, sodas and alcoholic beverages, telephone calls, laundry and other personal expenses.

Travelers Insurance
You are advised to buy travel insurance through your Agent before coming to Uganda, but local evacuation coverage is available in the unlikely event of a medical emergency during the tour. Please request this at the time of booking.

Each Tour package comprises of one or more service components: the organization of transport, meals, entrance fees, accommodation and/or other facilities or services. Nature Friendly Safaris has no direct day-to-day control over its suppliers. Accordingly Nature Friendly Safaris accepts no liability for injury, damage, loss, accident, delay, irregularity and/or inconvenience which may be occasioned by any defect in any object (including Vehicle) utilized by any supply of any service or by an act or omission of any supplier of its servants or agents.

Nature Friendly Safari shall not be liable for any loss or expense arising from the loss of property, cancellation or curtailment of the tour however caused, save only to the extent that such loss of baggage, cancellation or curtailment was caused by our own negligence. If sickness or accident interrupts a tour, We shall not be liable for any cost or expense arising there from, save only to the extent that such sickness or accident (beyond any reasonable doubt) was caused by Nature Friendly safari willful act or gross negligence. We shall not be liable for any refund, either total or partial, of passage money paid. We recommend the travelers to take out necessary insurance to protect against such eventuality.

If the clients has a complaint/refund query about any aspect of his/her holiday it should be reported immediately to Nature Friendly Safari’s local representative in the country who will do them best to resolve the matter during the safari. If the problem is not resolved to the client’s satisfaction any further complaint/refund query should be made by client in writing to Nature Friendly Safaris not later than 20 days following completion of the holiday. Failure to do this may mean for future of claim against Nature Friendly Safaris. There will be no refund on unutilized services.

Viewing Animals
Caution is advised when viewing the animals, please be advised that there are no guarantees. It is a privilege to see animals in their natural habitat, but keep a safe distance while taking the photographs. A gorilla permit guarantees you will trek gorillas after payment to their location but does not guarantee that the gorillas will be in plain sight.

Please note our responsibilities and obligations apply only in respect of those services, which we agree to arrange or provide on your behalf. We cannot accept liability for any services which you arrange on your own.

 Please Contact us for a Lifetime Safari

 We work closely with the following tourism bodies



Last modified on Wednesday, 02 July 2014 21:56
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